Gift Processing Specialist

The International Crane Foundation (ICF) is looking for a detail-oriented team member to join our development team. Over the past 50 years, ICF has grown from the dream of two college students to a world-renowned conservation effort to save the world’s cranes and the flyways and habitats they frequent. Our Gift Processing Specialist will support the mission by performing administrative functions in the Development Department, including database and membership maintenance, reporting gift and revenue data, developing mailing lists, and answering Development Department phones.

What is it like to work at ICF? Prepare to be surrounded by people passionate about our mission, dedicated to the organization, and engaged with their fellow staff and associates. You will find deep commitment at all levels of the organization, from staff and volunteers to our senior leaders and Board of Directors. You will play a critical role in our mission across the U.S. and worldwide. The pay range for this position is $18.50 – $19.50 per hour and includes a generous health benefits package, 401K plan, paid vacation, sick time, holidays, and disability insurance. This position is located in Baraboo, WI.


Essential Duties and Responsibilities

The position performs these duties on a regular basis. The percentages of time are the manager’s prospective estimates of daily averages over time. Actual day-to-day assignments may differ.

· Enter gift and constituent records daily in Raiser’s Edge donor database.

· Prepare and mail acknowledgment and tax-deductible letters for all donor gifts.

· Prepare and mail member packets for various membership programs.

· Coordinate gift tracking and acknowledgment systems.

· Collaborate with the Finance Department and program staff to ensure accurate gift coding and revenue reporting.

· Create and maintain hard copy files of gift records and supporting documentation and provide records to Finance and external auditors upon request.

· Respond to donor inquiries verbally via phone and by manual and electronic written communication.

· Generate reports of gifts and pledges for use by departmental and other institutional and governing body committees.

· Provide donor lists, profiles, financial records, and other database outputs in support of department activities.

· Perform regular database maintenance, verifying and updating name, address, and other constituent information and ensuring consistent application of donor segment markers.

· Update and maintain Raiser’s Edge user manual to ensure consistent usage guidelines for all organizational users of the software.

· Carry out regular membership mailings and appeals.

· Assist with the preparation and execution of Development Department events such as luncheons, onsite donor events, and other fundraisers.

· Collaborate with the External Affairs Department to ensure a functional online donation process.

· Provide training and support to Raiser’s Edge users throughout the organization. Commitment to the mission of the International Crane Foundation

· Other duties as assigned.


· Associate degree or equivalent and at least one year of related experience and/or training; or equivalent combination of education and experience.

· Experience utilizing the basic features of word processing software, including formatting, tables, mail merge, and other word processing software skills required for this position (Word 2010 preferred).

· Experience utilizing the basic functions of spreadsheet software, including inserting rows and columns; editing cells; cutting and pasting text; formatting text, numbers, and worksheets; sorting; printing; and utilizing other spreadsheet commands as required for this position (Excel 2010 preferred).

· Experience handling multiple demands simultaneously by organizing, prioritizing competing deadlines to achieve appropriate results, and completing work accurately and timely.

· Accurately type 50 words per minute.


· Written communication skills, including the ability to effectively edit routine correspondence and reports in a clear, concise, logical, and effective manner while utilizing proper grammar, spelling, punctuation, and sentence structure.

· Excellent verbal communication skills, including communicating effectively and persuasively with individuals by listening effectively and answering questions effectively and appropriately.

· Calculate figures and amounts such as discounts, installments, and percentages.

· Identify problems; collect, organize, and analyze information; and make appropriate decisions or recommendations within the defined scope of responsibilities.

· Valid state driver’s license and acceptable driving record.

· Work as a constructive member of a team, including the free sharing of information and technical expertise as needed.

· Preserve and maintain the highest degree of confidentiality with poise, tact, and diplomacy.

· Quickly, effectively, and continually adapt to changes in work duties, processes, and technologies.

· Attentive to detail and thorough.

· Respond promptly to customer needs and requests for service and assistance.


· Experience working with Raiser’s Edge donor database software


The physical abilities and work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Abilities:

· Ability to operate computer and phones.

· Ability to communicate with fellow staff and donors. Communication will include both one-to-one communication and small and large group communication.

· Must be able to remain in a stationary position for five to seven hours a day.

· Occasionally required to lift and move items up to 20 pounds.

· Occasionally required to move throughout the building and throughout the site.

· Ability to travel regionally and nationally.

To apply, send a resume, including references and a cover letter as a single document, to ICFjobs@savingcranes.org. Please put Gift Processing Specialist in the subject line.

“ICF is committed to cultivating and preserving a culture of diversity and inclusion. We hire great people.”

ICF is an equal-opportunity employer.